Refund policy

Return and Refund Policy

At Phashion Boutique, we want you to love your purchase! If you’re not completely satisfied, we’re here to help with a simple and easy returns process. Please read our return and refund policy below to ensure a smooth experience.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in original condition with all tags still attached.

  • The item must be returned within 14 days from the date of delivery.

  • Sale items and final sale items are non-returnable.

  • Please retain your receipt or order confirmation email as proof of purchase.

2. How to Return an Item

To initiate a return:

  1. Contact Us: Email our customer service team at [contactus@phashionboutique.com] or [phashionboutique@gmail.com] within 14 days of receiving your order. Include your order number, the item(s) you want to return, and a reason for the return.

  2. Return Authorization: Our team will provide you with a Return Authorization (RA) Number and instructions on how to send the item back.

  3. Ship the Return: Securely package the item(s) and ship it to the return address provided by our team. Please note that the customer is responsible for return shipping costs, unless the item is defective or incorrect.

3. Refunds

  • Once we receive your return and verify its condition, we will process your refund. Refunds will be issued to the original payment method.

  • You will receive an email notification once your return has been processed.

  • Please allow up to 7-10 business days for your refund to be reflected in your account, depending on your bank or payment provider.

4. Damaged or Defective Items

If you receive a damaged or defective item:

  • Please contact us within 7 days of receiving the item.

  • We will provide you with a pre-paid return shipping label and arrange for a full refund or replacement at no additional cost to you.

  • Be sure to include photos of the damaged or defective item for verification.

5. Non-Returnable Items

The following items are non-returnable:

  • Gift cards

  • Intimates, swimwear, and earrings for hygiene reasons

  • Final sale items, such as clearance or discounted products

6. Late or Missing Refunds

  • If you haven’t received a refund within the expected time frame, please first check your bank or payment provider.

  • If you still haven’t received it, please contact us at [contactus@phashionboutique.com] or [phashionboutique@gmail.com] and we will assist you.

7. Return Shipping Fees

  • Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.

  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

8. Exemptions

  • Returns for any reason other than defective or incorrect items are subject to approval by our customer service team. We reserve the right to reject returns that do not meet our policy guidelines.

If you have any further questions or concerns about our return and refund policy, don’t hesitate to contact us at [contactus@phashionboutique.com] or [phashionboutique@gmail.com]

Thank you for shopping at Phashion Boutique! We hope you love your purchases and look forward to serving you again soon!